Shipping policy

Prices & Payment
1. Prices for products as displayed on the website include Italian VAT (where applicable) at the current rate and exclude any delivery charges.
2. We reserve the right to amend prices at any time.
3. Should the occasion arise that the incorrect price for a product is displayed on the website due to a system glitch or human error, we reserve the right to cancel any orders made for products at the incorrect price and refund all monies that have been paid. We are not obliged to honour the incorrect price in any future orders. In the unlikely event that this should occur we will contact you to advise of this as soon as possible.
4. You must pay in full for the products (including any applicable delivery charges) at the time of placing your order.
5. We endeavor to provide you with an accurate shipping cost at the time you place your order. Once you have placed your order, we will contact you to advise you of any extra cost involved in delivery before we continue to process your order.
6. Ownership in the products we supply to you will not pass until we have received all sums due (including delivery charges).

Ordering
1. The Order Confirmation Email is not an acceptance of your order and does not indicate you have entered into this contract. You will enter into a contract with, and your order is deemed to be accepted by FiammettaV Home Collection at the point at which goods are dispatched via courier, a Home Delivery date is agreed.
2. Payment for your order will be charged when you place the order.
3. The lead time or delivery date given at the time of placing the order are estimates only and these are considered as accepted by the customer.
4. Non-acceptance of an order may be a result of one of, but not limited, to the following conditions: a. The products you ordered are unavailable from stock. b. The supplier has discontinued the products you have ordered. c. Our inability to obtain authorisation for your payment. d. Your order has not passed our fraud screening process e. The identification of a pricing or product description error. f. You are purchasing an age restricted product and we are not able to verify that you are over the required age. g. An item is unable to be shipped overseas to your given delivery address, due to transport or import restrictions 6. The contract will be conducted in English or Italian.

International Orders
1. For customers purchasing from outside Italy the shipping costs shown on the website and Order Confirmation are given as an estimate only. We endeavor to give the most accurate price, but due to variance in size and weight of our goods, shipping can incur additional charges.
2. If there is a difference in the shipping costs, we will contact you either by e-mail or telephone to advise you of the costs and discuss the options.
3. For customers purchasing goods to be shipped outside the EU, upon delivery to these countries you may be liable for import duty and local taxes on your order, which will need to be paid to the carrier or local tax office before they will release the goods.
4. We advise that all International customers contact their local tax office if they require more information about this: we regret that FiammettaV Home Collection is unable to offer guidance on such duties or taxes.

COMPLAINTS: the goods must be strictly checked within 48 hours upon reception. Any complaint after 48 hours for breakages or defects will not be the responsibility of FiammettaV